Frequently Asked Questions (FAQ)

WHAT IS THE DIFFERENCE BETWEEN CERAMIC AND PORCELAIN?

PORCELAIN TILES ARE MUCH MORE DENSE THAN CERAMIC TILE, TRUE PORCELAIN TILE WATER ABSORPTION RATE IS LESS THAN 5 %, PORCELAIN TILE ARE MADE OF VERY FINE GROUND CLAY THE PROCESS INVOLVES PRESSURE AND EXTREMELY HIGH TEMPERATURE THAT IS WHY PORCELAIN TILES ARE VERY DENSE AND MUCH MORE HARDER THAN CERAMIC TILE.

CERAMIC TILE ARE MADE OF WHITE OR RED CLAY USUALLY WITH A LAYER OF GLAZE, IT CAN BE GLOSS, SEMIGLOSS OR MATE THIS IS TO PREVENT WATER PENETRATION AND GIVE COLOR.

WHY SHOULD I INSPECT MY TILE BEFORE INSTALLATION?

SINCE THERE IS A SHADE VARIATION IN ALL NATURAL STONE, FIRED CERAMIC, AND PORCELAIN TILE PRODUCTS, THE TILE DYE LOT MAY NOT BE THE SAME, IT IS A GOOD IDEA TO MIX TILES FROM DIFFERENT BOXES TO HAVE A MORE UNIFORM LOOK.

DOES YOUR COMPANY OFFER SHIPPING OUTSIDE OF HOUSTON?

THAT WILL BE DETERMINED ON A CASE BY CASE SCENARIO YOU WILL NEED TO CALL OR EMAIL TO GET DETAILS AND SHIPPING FEES.

WHAT IS YOUR RETURN POLICY?

PLEASE NOTE: ALL SALES ARE FINAL. NO RETURNS. NO REFUNDS.WE DO NOT RESTOCK.

HOW MUCH TILE SHOULD I ORDER?

PROFESSIONAL  INSTALLERS USUALLY ADVICE TO PURCHASE 10%-20% MORE TILE THAN YOU THINK YOU WILL NEED, AS TILE CAN BE FRAGILE AND SOME BREAKAGE OR CRACKING CAN OCCUR IN TRANSIT OR INSTALLATION, ALSO DIRECTION OF INSTALLATION OF TILE SOMETIMES REQUIRES MORE QUANTITIES

WHAT SHOULD I BRING WITH ME TO YOUR SHOW ROOM?

IT IS RECOMMENDED THAT YOU BRING WITH YOU AS MUCH AS YOU CAN. THE MORE YOU SHOW US THE BETTER WE CAN ASSIST YOU.
FABRIC SWATCHES, CABINET COLORS,PAINT CHIPS, WOOD FLOOR SAMPLES, CARPET SAMPLES ARCHITECTURAL DRAWINGS ETC.

CAN I PICK UP MY TILE IN A SEDAN OR PICKUP TRUCK?

IT IS RECOMMENDED TO BRING AN OPEN BOX PICKUP TRUCK OR TRAILER. WE WILL FORKLIFT MATERIAL INTO YOUR TRUCK. IF WEIGHT OF MATERIAL YOU PURCHASED GOES OVER THE LOAD BEARING CAPACITY OF YOUR VEHICLE, A PICKUP TRUCK IS STRONGLY RECOMMENDED.THE WEIGHT PER BOX WILL VARY FROM 30 LBS TO 60 LBS IT ALL DEPENDS ON THE AMOUNT AND KIND OF MATERIAL EACH BOX HOLDS. A FULL PALLET USUALLY HOLDS 2000 LBS TO 2500 LBS

WHERE CAN I PICK UP MY ORDER?

ONCE YOU’VE PAID FOR YOUR TILES ONLINE.  WE RECOMMEND THAT YOU CALL OUR OFFICE (281)935-1190. THEN WE WILL GIVE YOU THE ADDRESS  AND SCHEDULE A  PICK UP TIME FOR YOUR MERCHANDISE.

WHEN CAN I PICK UP MY ORDER?

TO PICK UP SAME DAY OF PURCHASE,  YOU MUST GIVE US A CALL AND WE WILL SCHEDULE A PICKUP TIME WITHIN 4 TO 6 HOURS. THE HOURS FOR PICK UP ARE MONDAY TO FRIDAY 9AM – 4PM,  SATURDAY 9AM-12PM OUR WAREHOUSE IS CLOSED ON SUNDAY AND HOLIDAYS.

WHAT SHOULD I BRING TO PICK UP MY TILES?

AFTER YOU’VE CALLED US TO SCHEDULE A PICK UP,  COME TO OUR WAREHOUSE, WITH COPY OF PAID INVOICE, AND A VALID FORM OF ID. 

WARNING:
THE AMOUNT OF MATERIALS WE STOCK ARE LIMITED
ONCE AN ITEM IS GONE, WE WILL NOT RESTOCK AGAIN

  • Pricing Disclaimer

    Most of our materials are listed with prices per sq,ft. BUT in some cases, the price is per piece. You can verify this information in the product description section.

    Sales of materials are per closed box. We will round up quantities at the time an order is placed.

    For additional information
    Call (281)935-1190

  • Customer Pick Up

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    You must call prior to pick up merchandise. In order to pick up SAME DAY a 4 hour notice is required before pickup.
    An address will be given at the time you call to schedule pick up

    (281)935-1190

    Call ahead to schedule Pick Up

    Hours for Pick Up

    Monday to Friday 9am-4pm | Saturday 9am-12pm

    Print Your Invoice

    Copy of a paid invoice needs to be presented at warehouse at the time of pick up